Is the price per person or per business?+
Per workspace. Your team shares the same workspace, records and monthly voice allowance. There is no separate charge for each login.
What does Pro add over Starter?+
Starter is the complete quoting workflow plus the enquiries inbox — nothing about catching a lead, capturing, pricing, sending or getting a quote accepted is held back. Pro adds what happens after the yes: job scheduling, crew assignment, checklists, job costs, purchase orders and the supplier invoice inbox, plus the Xero draft-invoice handoff.
Are quotes, customers or plan uploads metered?+
No per-item charge applies to quotes or customers. The public plan limits are for voice captures and voice minutes, where real provider cost is created.
What happens when we reach the voice allowance?+
New voice captures pause before processing. You can move to a larger plan, or add extra minutes if time—not capture count—is the constraint. Your existing work is unaffected.
Can I change plan or cancel?+
Yes. Billing is monthly and managed through the secure billing portal. You can change plan, update your card or cancel there.
Does the trial need a card?+
No. The 30-day trial starts without a payment card and includes 60 captures, 180 voice minutes and the complete workflow.
Are the prices GST-inclusive?+
Prices are in New Zealand dollars. Knack isn't GST registered yet, so no GST is added at checkout.
I'm a solar installer — is the solar designer included?+
The solar design tools — roof layout, energy and battery modelling, the design-driven bill of materials — are early access and switched on account by account, separate from these plans. Everything else here works for solar work out of the box. Get in touch and we'll switch the designer on for you.