Terms of Service

Knack is operated by Knack Limited (New Zealand company number 9444632, NZBN 9429053814234), a New Zealand company based in Auckland. In these terms, “Knack”, “we”, and “us” mean Knack Limited.

These terms set out the agreement between you (the contractor account holder) and Knack for your use of the Knack service. They apply to you and to every person you invite to your account. By using Knack you agree to them.

Knack is a business tool. By creating an account you confirm that you are at least 18 years old and that you are acquiring Knack for the purposes of a trade or business, not as a consumer.

You are responsible for the accuracy of the information you enter, for the security of your sign-in, and for the actions of the team members you invite to your workspace. Tell us promptly at joe@knackapp.co.nz if you suspect unauthorised access.

You retain ownership of the quotes, plans, photos, customer records, and other content you create in Knack. You grant us the limited rights needed to store, process, and display that content to operate the service for you.

Knack — including its software, design, and underlying intellectual property — belongs to Knack Limited. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active; they do not transfer any ownership of Knack to you.

You must not copy, resell, sub-license, reverse-engineer, or build a competing product from the service.

Knack lets you enter and store personal information about your customers. You confirm that you have the right and authority to enter each customer's details — name, contact details, address, photos, voice recordings, and notes — into Knack.

Because you collect much of this information about your customers rather than directly from them, New Zealand privacy law requires that they be told certain things. Before or when you enter a customer's information, you must give that customer a clear privacy notice — you can use the wording below — that tells them: you use Knack (operated by Knack Limited) to prepare and manage their quote; what you record (including notes, recordings, and photos); that some processing happens overseas; how they can access or correct their information; and where to read our Privacy Policy. A general mention that you “use software” is not enough.

A short notice you can give customers: “I use Knack (by Knack Limited) to prepare and manage your quote. It stores the details, notes, photos, and any voice recordings I take for your job, and some processing happens overseas. You can ask me to access or correct your information at any time, and you can read how it is handled at knackapp.co.nz/privacy.”

You will only record voice notes and take photos where you are entitled to, will handle your customers' information responsibly, and will keep it accurate. You are the primary point of contact for your customers about their information; if a customer asks you to correct or delete their information, you will action it in Knack, and you may ask us for help with anything you cannot do yourself.

Knack shares information with your customers through private links — to a quote, a plan for review, a photo request, an extra awaiting approval, a sign-off, your customer's own job page, or the compliance documents for their job. Each link works for whoever holds it: it is not tied to a person, and anyone your customer forwards it to can open the same page. Choose who you send links to, send them to the right address, and revoke a link in Knack once it should no longer work. Knack's app also keeps a copy of the account information it has recently shown you on your own device so it works without coverage — so treat a signed-in phone or tablet as holding your customers' information, and sign out of any device you stop using.

Use Knack only for lawful business purposes. You must not: upload or store content you have no legal right to, or that is unlawful, harassing, or infringing; use Knack to send spam or to contact people who have asked you to stop; upload malware, attempt to breach security, scrape the service, or access another account's data; reverse-engineer or resell the service; or use Knack in a way that breaches the Privacy Act 2020 or any other applicable law.

Knack sends email in your name and on your behalf — quotes and receipts, booking confirmations and change notices, job updates, approval and sign-off requests, replies you write to an enquiry, and compliance certificates. For all of it you are the sender, and you are responsible for having a proper reason to be emailing that person about that job. Knack adds sender identification automatically.

Two of those emails are sent by the clock rather than by an action of yours, and only if you turn them on: the follow-up on a quote that has had no response, and the reminder ahead of a booked visit. For these you are the sender for the purposes of the Unsolicited Electronic Messages Act 2007. Knack includes a working unsubscribe link in every automated follow-up and will stop sending follow-ups to anyone who unsubscribes. You must not attempt to get around an unsubscribe, and you must only enable these emails for customers you have quoted or booked work for.

Knack's AI features — transcription, quote drafting, invoice reading, enquiry sorting, and summaries — produce drafts to help you, not finished work. You must review AI-generated content before you rely on it, send it to a customer, or act on it. You are responsible for what you send.

Knack helps you prepare, send, and record acceptance of quotes, but the quote — and any contract that results from it — is between you and your customer. Knack is not a party to it. You are responsible for your pricing, your tax (including GST), the scope, exclusions, and terms of your quotes, and for reviewing everything, including AI drafts, before you send it.

When a customer accepts a quote through Knack, we record the acceptance, the terms shown, and the date, time, and technical details as evidence of what was agreed. This record is there to help you, but we do not warrant that any particular quote or acceptance is legally enforceable — that depends on your dealings with your customer and on the law.

The same applies to the decisions a customer makes as the job goes on: approving or declining an extra, and signing off completed work. Knack records each one with what the customer was shown at the time. Where you record a sign-off yourself rather than the customer making it — because they told you in person, say — the record says so, and it is your responsibility that what you record is what actually happened.

Where your trade and your registration allow it, Knack can produce a compliance certificate for work you have done — for electrical work, a certificate of compliance or an electrical safety certificate — from the details in the job record, and email it to your customer.

Knack builds and delivers the document. The certification is yours. You are the certifying person: you are responsible for having the registration and practising licence the work requires, for inspecting and testing the work, for the accuracy of every detail on the certificate, and for meeting the obligations the relevant regulations place on you. Knack does not check your registration, does not verify the work, and does not certify anything. A certificate Knack produces is not evidence that the work complies — your certification is.

You must review a certificate before you issue it. If you find an error after issue, correct it through the process the regulations require; Knack keeps the superseded document alongside the correction so the record shows what was issued and when.

Knack keeps your issued certificates and the job records behind them for at least seven years, which is intended to help you meet your own record-keeping obligation. It does not replace it. The obligation to keep records is yours, and you should not rely on Knack as your only copy — download a copy, or connect your own Google Drive so copies are saved there as you issue them.

Knack can connect to third-party tools you choose to use — currently the Xero accounting system, the Fergus job management system, a CertPilot instance you host yourself, and your own Google Drive for copies of the compliance certificates you issue. If you connect one, you authorise us to send the relevant information — which may include customer and job details — to that tool on your behalf. These connections are one-way — Knack sends information to the tool and does not read information back from it — with one exception: from Xero, Knack reads back the status of the invoices it drafted there (awaiting payment, part paid or paid, the amount still due and the due date) so you can see it on the job. Knack shows that status as Xero's; it does not record, collect or chase payments. Your use of that tool is governed by its own terms, you are responsible for what you direct us to send to it, and you can disconnect it at any time. Information already delivered stays where it was sent. CertPilot is further still from a Knack provider: you supply the address and the access token and run the system yourself, so the information goes to a system you are responsible for.

You can also connect your own AI assistant — for example Claude, ChatGPT, Grok or Cursor, on a subscription you hold — using a token you create in Settings, or by signing in to Knack from the AI app and allowing the connection. That one works the same way round as a calendar feed: Knack sends nothing; the tool fetches a job's working material from Knack with that token. You are responsible for which tools you connect and for what they then do with what they read. The token or connection can be revoked from Settings at any time.

A member of your team can also subscribe to their Knack schedule from their own calendar app using a private feed link. That one works the other way round: Knack sends nothing, and the calendar app fetches their bookings — job and customer name, site address, visit notes — for as long as the subscription lasts. Whoever holds that link holds that information, so treat it as a credential; it can be revoked from the schedule at any time, which stops future fetches but does not reach anything a calendar provider has already stored.

A team member can also paste the private address of another calendar of their own so Knack can show when they are busy. Knack fetches busy times only — start and end, never titles, locations or attendees — and sends that provider nothing but the request. Disconnecting deletes the times Knack had cached.

Knack offers a free trial that does not require a card. When the trial ends, continued use requires a paid subscription; your first charge is taken when the trial ends or when you start a paid plan.

Plans differ in what they include, and the current plan features, prices, and allowances are published at knackapp.co.nz/pricing. Some features are available only on particular plans; if you move to a plan that does not include a feature you were using, you keep your data but lose access to that feature while you remain on that plan.

Each plan includes a monthly allowance of voice captures and voice minutes, shared across everyone in your workspace and reset each billing period. Allowances are enforced: when you reach one, new voice captures pause until the allowance resets, you move to a plan with a larger one, or you buy an add-on. Captures that fail do not count against your allowance. Add-on voice packs are charged as recurring monthly items on the same subscription, alongside your plan, until you remove them.

Subscriptions are billed monthly in advance and renew automatically each month until cancelled. Prices are in New Zealand dollars and are exclusive of GST unless stated otherwise, with GST added where it applies. By subscribing, you authorise our payment provider, Stripe, to charge your nominated payment method for each renewal.

You can cancel or change your plan at any time through the billing portal. Cancellation takes effect at the end of the current billing period, and a downgrade takes effect from your next billing period. We do not provide pro-rata refunds for the current period unless the law requires it.

If a payment fails, we may retry it and may suspend or limit your account until it is resolved. We may change our prices, and will give you reasonable notice before a change affects you. Billing is managed through Stripe's hosted portal.

Knack does not process or hold your customers' payments — it is a pre-acceptance quoting and job tool, not an invoicing or payment platform.

Each of us may receive information from the other that is not public. We will each keep the other's confidential information confidential and use it only as needed to provide or use the service, except where disclosure is required by law.

Knack aims to keep the service available and your data safe, but no online service is perfect. Knack is provided on an “as is” and “as available” basis, and to the extent permitted by law we exclude all warranties, terms, and guarantees that are not expressly set out in these terms.

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded. Where you acquire Knack for the purposes of a business, the parties agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable for it not to apply.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for loss of profits, revenue, data, or goodwill, arising from your use of (or inability to use) Knack. Our total liability to you for any claim connected with the service in any twelve-month period is limited to the amount you paid us for the service in that period.

We may suspend or terminate access if you breach these terms, if required by law, or to protect the service or other users; where practical we'll give you notice and a chance to fix the problem first. You may stop using Knack and close your account at any time.

While your account is active you can download your own records from within Knack — quotes and their PDFs, accepted-scope records, job reports, plan exports, and the compliance certificates you have issued. There is no single button that exports an entire account, so if you want a copy of everything before you close your account, ask us at joe@knackapp.co.nz and we will provide it. Do that before you close the account, not after.

After your account is closed we delete its data within the period set out in our Privacy Policy, unless we must keep specific records to meet a legal obligation — in particular, compliance certificates and the job records behind them, which are kept for at least seven years.

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute relating to them or to your use of Knack.

We may update these terms; for material changes we will take reasonable steps to notify account holders, and continuing to use Knack after a change takes effect means you accept the updated terms. We send notices to the email on your account.

If any part of these terms is unenforceable, the rest continues to apply. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a sale or reorganisation of the business. Neither of us is responsible for delays or failures caused by events beyond our reasonable control.