Terms of Service

These terms set out the agreement between you (the contractor account holder) and Knack for your use of the Knack service. They apply to you and to every person you invite to your account. By using Knack you agree to them.

You are responsible for the accuracy of the information you enter, for the security of your sign-in, and for the actions of the team members you invite to your workspace. Tell us promptly at joe@knackapp.co.nz if you suspect unauthorised access.

You retain ownership of the quotes, plans, photos, customer records, and other content you create in Knack. You grant Knack the limited rights needed to store, process, and display that content to operate the service for you.

Knack lets you enter and store personal information about your customers. You agree that you have the right and authority to enter each customer's details — name, contact details, address, photos, voice recordings, and notes — into Knack.

You will tell your customers, in the way you normally deal with them, that you use software to prepare and manage their quotes, that it stores their details and any notes, recordings, or photos you take, and that some processing happens overseas — and you'll point them to our Privacy Policy if they want detail.

You will only record voice notes and take photos where you are entitled to, will handle your customers' information responsibly, and will keep it accurate. You are the primary point of contact for your customers about their information; if a customer asks you to correct or delete their information, you will action it in Knack, and you may ask us for help with anything you cannot do yourself.

Use Knack only for lawful business purposes. You must not: upload or store content you have no legal right to, or that is unlawful, harassing, or infringing; use Knack to send spam or to contact people who have asked you to stop; upload malware, attempt to breach security, scrape the service, or access another account's data; reverse-engineer or resell the service; or use Knack in a way that breaches the Privacy Act 2020 or any other applicable law.

Knack's AI features — transcription, quote drafting, invoice reading, and summaries — produce drafts to help you, not finished work. You must review AI-generated content before you rely on it, send it to a customer, or act on it. You are responsible for what you send.

Knack offers a trial period, after which continued use requires an active subscription. Knack does not process or hold your customers' payments — it is a pre-acceptance quoting and job tool, not an invoicing or payment platform.

Knack aims to keep the service available and your data safe, but the service is provided on an ordinary commercial basis. The full limitation-of-liability wording will be set out here after legal review.

We may suspend or terminate access if you breach these terms, if required by law, or to protect the service or other users; where practical we'll give you notice and a chance to fix the problem first. We may update these terms, and will notify material changes. You may stop using Knack and close your account at any time.